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Woman’s Insurance Canceled Over Facebook Dog Photos
A woman in North Carolina found herself in a bit of a pickle when her insurance was canceled, all because of a dog photo on her Facebook page. Talk about a wild turn of events!
Jamie and her husband had a homeowners’ policy with Nationwide Insurance and were looking to add personal umbrella liability coverage. They thought it would be a breeze—until their furry friend caused a stir.
According to a report on ABC11.com, during the application process, they were asked about their dogs, including their breeds. Jamie complied with the request, only to receive a shocking rejection and a full policy cancellation. Why? Because Nationwide deemed one of their dogs, a pooch named Rex, to be a part of an “ineligible” breed. Apparently, the insurance company had used social media to identify Rex as a Rottweiler mix, which is considered potentially dangerous. “They sent us the photos they pulled from my Facebook page of Rex, who is actually a lab/hound mix,” she clarified.
Not one to back down, Jamie pointed out the error, and when Nationwide requested a letter from a veterinarian confirming Rex’s true breed, she easily obliged—after all, she happens to be a veterinarian herself!
After realizing their mistake, Nationwide reinstated her policy. However, after this bizarre experience, Jamie and her husband decided to switch insurance companies entirely.
In today’s world, many of us have accepted that social media isn’t as private as we’d like to think. We’ve all seen how companies can dig up info, but the fact that they jumped to cancel an insurance policy without verifying the details is a bit alarming. A representative from Nationwide stated, “Our policy is to reach out to the member and their agent for clarification on dog breeds if there’s any doubt. Unfortunately, that protocol wasn’t followed here, and we are taking steps to prevent this in the future.”
Clearly, some things slipped through the cracks here. You’d think they might have noticed Jamie’s qualifications as a veterinarian before making such a hasty decision. Social media can be misleading, and without context, it’s easy to jump to the wrong conclusions. Nationwide learned this lesson the hard way, and it serves as a reminder of just how public our online lives have become.
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In summary, a North Carolina woman’s insurance policy was canceled due to a dog photo on her Facebook page. After some back-and-forth with Nationwide Insurance, who misidentified her dog’s breed, they reinstated her policy. However, she chose to switch companies after the ordeal, highlighting the potential pitfalls of social media scrutiny.