Mom Faces Heartbreak Over Two Weeks Worth of Breastmilk Due to Delta Staff’s Ignorance of TSA Rules

Mom Faces Heartbreak Over Two Weeks Worth of Breastmilk Due to Delta Staff's Ignorance of TSA Rulesself insemination kit

A Texas mother, Sarah Johnson, found herself in a frustrating predicament when her well-planned trip was derailed by Delta Airlines’ employees who were unaware of TSA regulations regarding breastmilk transportation. Sarah had meticulously prepared to travel with 18 days’ worth of pumped breastmilk, but her efforts went to waste due to miscommunication and a lack of knowledge by airline staff.

In an open letter shared on social media, Sarah detailed her experience. Just a week before her flight, she reached out to Delta to ensure she packed her frozen breastmilk correctly. She was advised to use a cooler with dry ice, keeping the dry ice weight under 5.5 lbs and the container properly labeled. Following their instructions, she bought a cooler and visited a dry ice supplier on the day of her departure.

However, upon arriving at Newark International Airport, she was confronted with unexpected fees. The ticket agent informed Sarah that she would have to pay an extra $150 to check her cooler since she already had two bags. The standard checked bag fees listed on Delta’s website are $25 for the first bag and $35 for any additional. This fee felt arbitrary and frustrating, especially as the agent seemed unhelpful and irritated.

Things escalated when the staff claimed they couldn’t check her cooler due to not being able to weigh the dry ice and the absence of the proper sticker that they insisted she needed. Despite her attempts to clarify that she had already labeled the cooler as instructed, they showed little empathy. Confused and exasperated, Sarah sought help from sympathetic airport police, who advised her to dispose of the dry ice in a bathroom and board the flight with her cooler containing the breastmilk but without the cooling agent.

Imagine risking all that precious milk simply because the airline’s employees weren’t informed about TSA guidelines! According to the TSA, breastmilk is exempt from the 3.4-ounce liquid limit for carry-ons. Their guidelines state, “Formula, breast milk, and juice in quantities greater than 3.4 ounces or 100 milliliters are permitted in carry-on baggage and don’t need to fit within a quart-sized bag.” Ice packs and other cooling accessories are also allowed.

Despite Sarah’s thorough preparations and adherence to Delta’s advice, she was met with a frustrating lack of support. Ultimately, Delta issued an apology, along with a $150 voucher, acknowledging their employees should have been better informed about dry ice policies. Most of her breastmilk survived the journey, but this incident highlights the ongoing challenges that breastfeeding mothers face while traveling.

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In summary, Sarah’s experience serves as a reminder of the importance of clear communication and knowledge among airline staff, especially when it comes to accommodating breastfeeding mothers. With better training and awareness, such distressing situations can hopefully be avoided in the future.