In a significant move following business closures due to the COVID-19 pandemic, TJ Maxx has reopened its online ordering platform. Known for its delightful selection of home decor, candles, and budget-friendly designer items, TJ Maxx temporarily suspended operations as the virus spread and retail locations shut their doors. However, as many consumers have turned to online shopping, the company is now allowing customers to place orders once again.
CEO and President of TJX, Mark Thompson, emphasized the company’s commitment to safety during this transition. “As various regions reopen their businesses, we are also reestablishing our online services with health and safety as a primary concern,” he noted. To manage this process, TJ Maxx will impose limits on the number of online orders per day across its brands, including Marshalls and Sierra.
Enhanced Safety Measures in Stores
In addition to online precautions, enhanced safety measures will be implemented in physical stores as states begin to lift restrictions. Thompson outlined several initiatives to protect customers and staff, including:
- Installing protective barriers at checkout counters
- Marking social distancing guidelines in queues
- Enhancing cleaning protocols for high-touch areas throughout the day
Additionally, customers will be required to wear face coverings while shopping in-store.
Order Limits and Returns
Due to the daily limits on online orders, customers may occasionally encounter notifications indicating that the order cap has been reached. While purchasing may not be possible at that moment, browsing remains an enjoyable option for all dedicated shoppers. For those who made purchases before the temporary closure, returns will be accepted without regard to the original purchase date. “Customers can return items to stores within 30 days of reopening and online returns within 40 days of our site going live again,” the company confirmed.
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In summary, TJ Maxx has resumed online orders with a focus on safety. The company has established measures to protect customers both online and in-store, while also facilitating returns for previous purchases.