However, the Alexander family did not adhere to Hawaii’s guidelines, which specify that only results from an FDA-authorized nucleic acid amplification test (NAAT) conducted at designated “Trusted Testing and Travel Partners” would be accepted. Despite their negative test results, the family had opted for a testing site that was not on Hawaii’s approved list, leading to their denial at the airport.
Pam Alexander expressed her frustration to KUTV, stating, “This just blew us away, how they treated us.” The gate agents informed them that the testing location they used was not recognized by Hawaii. Although the family had checked the state’s approved vendor list prior to their trip, they were dismayed to find the nearest authorized site was located in Las Vegas. Instead of adhering to the guidelines, they sought advice from officials in Utah, who suggested testing options closer to home.
Upon arriving in Maui, the family was met with disappointment when agents clarified their testing site was not on the approved list. Robb Alexander recounted the encounter, stating, “They just said it’s not on our approved list and so we can’t let you in and there’s nothing we can do.” This experience led the family to conclude that they would not return to Hawaii in the future. While tourism is crucial for Hawaii’s economy, the state’s stringent measures were aimed at keeping residents safe during the pandemic—making it essential for travelers to comply with the rules laid out on the official website.
Additional Resources
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In summary, the Alexander family’s vacation plans were thwarted due to a failure to follow Hawaii’s specific COVID testing requirements. Their experience highlights the importance of adhering to travel guidelines, especially during a pandemic when safety measures are in place to protect both residents and visitors.