Disney employees are reporting an alarming rise in harassment and aggression from guests who are unhappy with the park’s COVID-19 mask policies. According to a recent article by the Orlando Sentinel, cast members at Walt Disney World have been subjected to spitting, yelling, and other forms of mistreatment while trying to enforce safety guidelines essential for park entry.
Incidents of Harassment
In one instance, a security guard at the Contemporary Resort hotel reminded a guest of the mask requirement, only to be met with a spit on his forehead in retaliation. The unidentified man then quickly entered the hotel and vanished. In another incident, a man named James Fletcher, under the influence, verbally assaulted a first responder who was assisting his injured wife after being asked to wear a mask. He was subsequently charged with multiple offenses, including battery against law enforcement.
At Disney Springs, another guest, Mark Thompson, faced charges for disorderly conduct after he removed his mask and attempted to provoke others. It’s clear that the safety protocols, which mandate mask-wearing in all Disney parks and resorts, are not optional, yet some guests choose to ignore them, making the work environment hostile for employees.
Employee Experiences
“The first week was incredibly tough; I cried almost every day,” shared an employee working at the Disney Springs parking garage. “People ridicule you daily for simply doing your job. Without my supportive coworkers, I might have quit by now.” It’s important to recognize that these cast members are crucial to keeping the parks operational. If they didn’t enforce the policies, the parks wouldn’t be able to open, preventing guests from enjoying their time in the parks.
Company Response
A Disney spokesperson, Sarah Mitchell, stated, “We understand that millions visit our parks annually, and we hold individuals accountable for their actions in these rare instances.”
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Conclusion
In summary, Disney employees are facing increasing hostility from guests who resist following COVID-19 safety protocols. The situation emphasizes the need for accountability and respect towards those ensuring a safe environment for all.