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Recent research reveals shocking statistics about the prevalence of sexual harassment in the restaurant industry, indicating that a staggering 71% of female employees have encountered harassment at work. This data sheds light on the grim reality that restaurant workers face alongside their already challenging working conditions, including low wages and difficult customers.
Two studies conducted by researchers from the University of Notre Dame, Penn State University, and Emlyon Business School in France illustrate that half of the women in the restaurant sector report being harassed weekly. The findings build on earlier research from Social Science Research Solutions (SRSS), which confirmed that harassment is often perpetrated not just by customers but also by supervisors and managers.
The studies highlight two contributing factors to this culture of harassment: the expectation of “service with a smile” and the reliance on tips for wages. According to Timothy Blake, a professor at Notre Dame’s Mendoza College of Business, these practices create a power imbalance that emboldens customers to engage in harassment. “When customers perceive that servers are dependent on tips and are expected to be friendly, it heightens their sense of power,” he noted.
In the first study, researchers surveyed 92 full-time service employees about their income reliance on tips and their encouragement to remain pleasant with customers. In the second study, 229 men participated in an online experiment that examined their interactions with women servers in tipping scenarios. The results were unsurprising: men felt more entitled to mistreat female servers when tipping was involved.
To address this issue, the researchers suggest that paying servers a fair wage and eliminating tipping practices could significantly reduce the power imbalance and instances of harassment. “Our findings indicate that fair compensation or the removal of tipping can help level the playing field between service workers and clientele,” Blake added.
In summary, it’s crucial for the restaurant industry to create a safer work environment where female employees can perform their jobs without the threat of harassment or abuse.
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Summary: Recent studies indicate that over 70% of female restaurant employees have faced sexual harassment, often exacerbated by the culture of tipping and expectations for friendly service. Researchers suggest that fair wages and the elimination of tipping can help alleviate this troubling issue.