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A confrontation erupted at a Starbucks in Philadelphia, sparked not by a mask dispute, but by a mistaken coffee order. The unidentified customer told NBC10 that tensions rose after she received the wrong drink and requested a remake. “When I asked him to fix it, he got defensive,” she recounted. “He filled my cup halfway with caramel and slammed it down on the counter.”
When she requested to speak with a manager, staff informed her that no one was available. It was then that she claims a male employee, whose identity remains unclear, struck her in the face with a wet rag. “He smacked my face with the rag and then swung at me,” she described, leading to a physical altercation. “I was taken aback for a moment, but then I retaliated.”
However, the employee involved, a man named Jake Thompson, presented a different narrative. He denied hitting the customer with the rag, stating instead, “I have injuries myself. I waved the rag in her direction, but I wasn’t trying to hit her. She then lunged at me, and my instinct was to defend myself.”
A spokesperson for Starbucks addressed the incident, asserting, “Starbucks is a space where everyone should feel welcome. We have separated the employee following our initial investigation and reached out to the customer to apologize. Such behavior is not representative of the respect we expect in our stores.” Thompson expressed regret over the escalation but maintained he was acting in self-defense. “She initiated the aggression,” he insisted.
Though Starbucks opted not to release footage of the incident, they decided to terminate Thompson’s employment. The customer has indicated plans to take legal action, stating, “What happened should never occur in any establishment.”
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In summary, a dispute at a Starbucks led to a physical confrontation between a customer and an employee, resulting in the employee’s dismissal and the customer pursuing legal action. Both parties presented differing accounts of the incident, highlighting the complexity of the situation.