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Heartwarming Tale of Southwest Employee Eases Anxious Young Flyer Goes Viral
A Southwest Airlines employee is making headlines for his extraordinary kindness after comforting a frightened 9-year-old girl during a flight from Orlando to Newark. Young Lucy was traveling with her mom and two younger siblings when she encountered a wave of anxiety that had her feeling overwhelmed. Thankfully, the employee, named Tim, stepped in to turn her experience into a much more positive one.
Lucy suffers from severe anxiety when flying and also has type 1 diabetes. Tim noticed her distress right from takeoff and took it upon himself to cheer her up. “During the flight, he made her giggle and offered her special drinks,” said Lucy’s mom, Carla, in a heartfelt post on Southwest’s Facebook page.
Comfort in Turbulence
As they approached Newark, turbulence hit, and Lucy’s panic escalated into a full-blown meltdown. Tim, noticing her distress, asked if he could sit next to her in the empty seat beside her. “She eagerly accepted, and he suggested they chat to keep her mind off the landing. They talked for about 30 minutes about everything from his daughter, who is the same age, to her favorite pets and which grade she would be starting,” Carla explained.
With the turbulence intensifying, Lucy began to cry and clutched Tim’s arm tightly. He reassured her that it was perfectly okay to hold on for as long as she needed. But the situation became a bit more complicated when Lucy’s mom noticed her daughter’s blood sugar levels dipping due to stress. Tim quickly fetched some orange juice and stayed by her side until the flight landed.
“Lucy asked if she could keep holding his arm while they landed, and he, of course, agreed,” Carla recounted. Flying with kids can be a complete nightmare—just last year, a family was removed from a flight because their autistic child was deemed too disruptive. Amidst all the horror stories about airline staff lacking empathy, Tim’s actions were a refreshing reminder that kindness still exists.
A Heartwarming Conclusion
To top it all off, Tim made an announcement over the intercom, celebrating Lucy’s bravery and asking the entire cabin to give her a round of applause. “The whole plane cheered for her. It was such a heartwarming moment,” Carla shared. “We are eternally grateful to have met such a beautiful, selfless soul.”
Southwest Airlines also chimed in, expressing their pride in Lucy for overcoming her fears and praising her bravery.
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In summary, Tim’s compassionate actions have not only brought comfort to Lucy but have also sparked a heartwarming story that reminds us all of the power of kindness in unexpected places.