If you haven’t caught wind of the LuLaRoe leggings phenomenon, you might be living under a rock. These leggings, famous for their incredibly soft fabric and vibrant, quirky designs, have captured the hearts of countless women.
The process of snagging a pair can be a real adventure: navigating crowded Facebook groups, dealing with limited stock of the most coveted patterns, all for the price of $25. I’ve seen grown women nearly come to blows over a pair of pizza wedge leggings—seriously!
When I first shared my thoughts on LuLaRoe last fall, I hadn’t actually tried a pair myself. Luckily, a few friendly consultants were kind enough to send me some samples to test out. I even received a “unicorn”—a term used for those elusive patterns—a solid black pair of leggings. Jackpot! I bought several more pairs, and while I typically wear them at home, I do find them delightfully soft and comfy.
Unfortunately, my black unicorn leggings turned out to be a disappointment. After just a couple of washes (following the care instructions, of course), they developed holes in the crotch seam. Finding a replacement pair is nearly impossible, and returning them feels like a daunting task. Wrapping up leggings, carting my kids to the post office, and paying for postage just isn’t worth the hassle for a single pair of leggings.
And I’m not alone in this frustration. Whenever LuLaRoe comes up in conversation, our comment section is flooded with tales of women who adore their leggings, as well as those who are devastated by their poor quality. Many report tiny holes appearing before their leggings even make it through a spin cycle.
Criticism of LuLaRoe’s quality and return policies raises serious concerns about the company’s practices. While I recognize the hard work of the consultants, the real issue lies with the corporate side. Someone decided to cut corners to keep pace with demand, leaving everyone—consultants and customers alike—feeling cheated.
Our associate editor, Linda Grant, was quoted in a Business Insider article stating, “These leggings tear like wet toilet paper.” She knows what she’s talking about, having amassed a collection of “unicorns” before deciding to retire from the hunt due to their lack of durability.
Frustrated customers have even banded together in a dedicated Facebook group to share their grievances. Two women have taken legal action against LuLaRoe, claiming the company knowingly sold defective leggings. Their lawsuit, filed in California, seeks to hold LuLaRoe accountable for misleadingly marketing their products to the many women who spent their hard-earned cash on what they believed were quality leggings. If they succeed, it could impact anyone who purchased LuLaRoe leggings after March 31, 2016.
Here’s hoping that the plaintiffs can gain an advantage over a company that seems to be taking advantage of women, both consultants and customers.
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In summary, the LuLaRoe leggings saga tells a troubling tale of poor quality and frustrating customer experiences, leaving many women disillusioned with their purchases and questioning the company’s practices.